Anipet Animal Supplies
Great News! We've recently upgraded our systems, if it is your first time back with us please reset your password. September 6th 2022

anipet logo
logo
    logo
    logo

      Login

      Credit & Return Policy

      Reporting Procedures:

      • ✓ Please report any order discrepancies to the Office within 2 business days of receiving your order, claims after this time frame may not be honored.
      • ✓ Any damages found on shipping and delivery orders must be noted on the waybill and signed by the truck driver.
      • ✓ Please fax or email a copy of the waybill the Office at 604-636-7091, toll free at 1-888-926-4738 or email creditsdept@anipet.com within 2 business days.

      To receive a full credit the following requirements must be met:

      • ✓ test
      • Credit claims must be made within 60 days of purchase date.
      • ✓ All returns including damages must be approved by your sales rep or the vendor rep.
      • ✓ Any damaged food bags must be returned to receive your credit in full.
      • ✓ Anipet is not able to accept products for credits that were not purchased through us.
      • ✓ Discontinued and expired products cannot be accepted for a credit, please see damage allowance below for more information
      • ✓ Special order and seasonal items are final sale and will not be accepted for credit.
      • ✓ If you receive product with less than 3 months dating, please notify your Anipet representative ASAP.
      • ✓ All products returned for credits must be in the original, undamaged packaging with all price tags removed.
      • ✓ Any product returned with price tags will result in a 20% restocking fee if in sell able condition.
      • ✓ A 10% re-stocking fee will be applied, to any product in which the store ordered in error.
      • ✓ Product that does not qualify for a credit will not be returned to the store, Anipet will dispose of product accordingly.
      • ✓ Credits must be processed in full before any deductions are made to an account.

      The following vendor’s products must be returned to Anipet before any credit is issued:

      • • Conair
      • • Oster
      • • Aron Beef Chews
      • • Pacific 21 - Packaging only
      • • Rollover - Date Codes for all products
      • • Missing Link & Tri-Natural - UPC Codes
      • • HomeoPet - Need lot numbers
      • • Motorola

      Damage Allowance Vendors:

      What is a damage allowance? A damage allowance is included in your vendor discount to cover any damages or expired product in store.

      • • Darford - No damaged or expired product
      • • Horizon - No expired product
      • • Merrick - No damaged product
      • • Mountain Dog
      • • Nutro and Greenies - No damaged or expired product
      • • Stella and Chewy’s
      • • WellPet, Eagle, Holistic Select & Wellness - No damaged product

      If you have not received your credit within 2 weeks please contact us...

      Anipet Animal Supplies Inc.

      Download the Anipet app on iPhone and Android

      © Copyright 2022 Anipet Animal Supplies. All rights reserved.