Credit & Return Policy
- ✓ Please report any order discrepancies to the Office within 2 business days of receiving your order, claims after this time frame may not be honored.
- ✓ Any damages found on shipping and delivery orders must be noted on the waybill and signed by the truck driver.
- ✓ Please fax or email a copy of the waybill the Office at 604-636-7091, toll free at 1-888-926-4738 or email email@example.com within 2 business days.
To receive a full credit the following requirements must be met:
- ✓ test
- Credit claims must be made within 60 days of purchase date.
- ✓ All returns including damages must be approved by your sales rep or the vendor rep.
- ✓ Any damaged food bags must be returned to receive your credit in full.
- ✓ Anipet is not able to accept products for credits that were not purchased through us.
- ✓ Discontinued and expired products cannot be accepted for a credit, please see damage allowance below for more information
- ✓ Special order and seasonal items are final sale and will not be accepted for credit.
- ✓ If you receive product with less than 3 months dating, please notify your Anipet representative ASAP.
- ✓ All products returned for credits must be in the original, undamaged packaging with all price tags removed.
- ✓ Any product returned with price tags will result in a 20% restocking fee if in sell able condition.
- ✓ A 10% re-stocking fee will be applied, to any product in which the store ordered in error.
- ✓ Product that does not qualify for a credit will not be returned to the store, Anipet will dispose of product accordingly.
- ✓ Credits must be processed in full before any deductions are made to an account.
The following vendor’s products must be returned to Anipet before any credit is issued:
- • Conair
- • Oster
- • Aron Beef Chews
- • Pacific 21 - Packaging only
- • Rollover - Date Codes for all products
- • Missing Link & Tri-Natural - UPC Codes
- • HomeoPet - Need lot numbers
- • Motorola
Damage Allowance Vendors:
What is a damage allowance? A damage allowance is included in your vendor discount to cover any damages or expired product in store.
- • Darford - No damaged or expired product
- • Horizon - No expired product
- • Merrick - No damaged product
- • Mountain Dog
- • Nutro and Greenies - No damaged or expired product
- • Stella and Chewy’s
- • WellPet, Eagle, Holistic Select & Wellness - No damaged product
If you have not received your credit within 2 weeks please contact us...